Our cookie and tracking technologies policy

This section is about what cookies and other tracking technologies are, how we use them and how you can manage them.

What are cookies?

Cookies are small files that are stored on your device when you visit a website. The cookies mean that the website will remember you and how you've used the site every time you come back.

If you want to know more about cookies, head to aboutcookies.org or allaboutcookies.org (please note: these links open a new window or browser tab).

What are other similar tracking technologies?

This refers to any other method used to store information, gain access to information, or track activities on your device, such as Local Shared Objects (“flash cookies”), scripts, tracking pixels and plugins,  app trackers (including SDKs) on smartphones, tablets, smart TVs or other devices.

How we use cookies/tracking technologies

We use cookies and other similar tracking technologies to do a number of things. For example, remembering your preferences, recording what you've put in your shopping basket, or counting the number of people looking at a website. We also use them to keep track of what you've bought from us, what you've done on the site, and to make online advertising more relevant to you.

Cookies usually comprise of unique alphanumeric identifier that sits on your browser. In some cases, we won’t be able to link the information we collect by using a cookie back to you. They can, however, enable us to link that information back to you and your personal information, for example, when you log in, or choose to register for a service, or newsletter. We may also use cookies in order to provide you with personalised adverts based on your browsing behaviour.

We've put our cookies into the following categories, to make it easier for you to understand why we need them:

1. Strictly necessary – these are used to help make our website work efficiently
2. Performance – these are used to analyse the way our website works and how we can improve it
3. Functionality – these help to enhance your experience by doing things like remembering products you've added to your basket
4. Targeting/advertising – these are used to share some information with third parties who we advertise with, so we know how you've reached our website. We can also use cookies to identify the parts of the website you’re interested in. We then use this information to show you adverts and pages we think may also be of interest to you, to tailor how we communicate with you, or to tailor the contents of the communications we send to you. If you prefer, you can opt out of these. Tailoring of content means it includes information reflecting the interest you’ve shown in the content of our web pages, or offers or promotions that we think may interest you, and to improve how we respond to your needs.

In addition to the cookies we use on our websites, we also use cookies and similar technologies in some emails and push notifications we send to mobile devices from our apps. These help us to understand whether you have opened the email and how you have interacted with it. If you have enabled images, cookies may be set on your computer or mobile device. Cookies will also be set if you click on any link within the email.

We sometimes use persistent cookies as well as 'session-based' cookies. A 'persistent' cookie will remain for a period of time set for that cookie. A 'session-based' cookie is allocated only for the duration of your visit to our website and automatically expires when you close down your browser.

We use Google Analytics -an open source web analytics platform- to measure, collect, analyse and report visitors data for purposes of understanding and optimizing their website. Where this site allows such cookies to be set or you access other websites from this site using the links provided, the operators of these websites will use cookies in accordance with their own cookies policy, which may differ from ours.

Third-party cookies

Third-party cookies originate from a domain that’s different to the website being visited. For example, when you visit our website, we may link to another company's website – like our Facebook or Twitter account, or a video from our YouTube page. We don't control how they use their cookies, so we suggest you check their website to see how they're using them and how you can manage them.

Controlling your cookies

You can manage your cookie preferences by accessing the preference centre below;

Consent Preferences

You can also control how you use cookies in your browser or your device settings. 

Information on controlling and deleting cookies is also available at http://allaboutcookies.org/